Payment
When shopping at www.kidsofluxury.com you can pay by creditcard and by bank transfer. If you pay by credit card, you are always protected against abuse. You have the option to refuse a payment when you receive your payment history. You have no deductible in the event that your card is misused in an online store which uses SSL (Secure Socket Layer) in its payment system. Thereby you are better protected than in the physical world where you have an deductible of 160 Euros (in Denmark) when your creditcard is being abused using PIN. The data you submit during purchases paid with creditcard is encrypted (SSL) and therefor is only readable by PBS. Neither Kids of Luxury nor others will be able to read your information.
The payment will only be subtracted when the goods are sent from our stock. There can never be drawn a larger amount than you approve when purchasing.
In our online store you can pay by the following means of payment:
- Bank / banking
- Dankort / Visa Dankort
- VISA
- Mastercard
- Maestro
- VISA Electron
- JCB
- V Pay
- China UnionPay
Shipping prices
Denmark: As a customer you pay for delivery when the total amount is smaller than EUR 27. The shipping cost is always EUR 5. If the amount is larger than EUR 27 the shipping is free.
Europe: As a customer you pay for delivery when the total amount is smaller than EUR 135 for the cost of EUR 18. If the amount is larger than EUR 135 the shipping is free.
Rest of the world: As a customer you pay for delivery when the total amount is smaller than EUR 135 for the cost of EUR 25. If the amount is larger than EUR 135 the shipping is free.
We ship the goods with the Danish shipping company Post Danmark as packages, so they are covered by insurance and can be followed through the assigned packet number. This number can be obtained by contacting Kids of Luxury ApS.
Delivery
Denmark: 1-3 workingdays.
EU: 3-5 workingdays.
Worldwide: Depending on the destination
The vast majority of goods are leaving our stock at the same day the order is placed.
Right of returns
You always have 14 days returning and right to withdraw on products bought at www.kidsofluxury.com. The products must be unused* and returned in original packaging. We recommend using a shipping method that includes some kind of insurance so you are covered if the package is lost or damaged. Please note that you pay the shipping cost of returning the products unless we are responsible. In that case e-mail or mail us the reciept from the shipping company and we will return the amount.
* Since we deal with clothes we understand that it must be tried on to se if it fits, so just be carefull with the goods and packing.
If you want to return the goods you as costumer pay for the shipping.
You can return the product to us by:
- Returning the unused product.
- Refusing to recieve the goods. Post Danmark then returns the goods to Kids of Luxury ApS at no cost to you as a customer.
- Show up at our stock and return the goods.
If you wish to return the goods and want your money back the price will be refunded to you by a reversal to your bank or creditcard immediately after we receive the goods and verifie that it meets the conditions of right of return.
Complaints
As a consumer in Denmark you have 24 months warranty, which means that if something comes up with your gods juring this period you can either get it repaired, replaced, get the money back or a refusal in price, depending on the individual situation. This only takes force that the claim is justified and for example is not due to incorrect use of the goods or other injurious behaviors.
You need to contact Kids of Luxury ApS within reasonable time after you have found the defect. If you contact us within 2 months the claim is always considered to be on time. We will refund reasonable shipping costs that you may have in connection with returningthe goods when the claim is justified.
If you wish to complain about a product, it must be sent to us at our stock address. When you return the product please fill out the returning form that was sent to you with the package.
We strive on only to have happy and satisfied customers and will therefore encourage you to contact us if there are problems with the goods you purchased. We will contact you as soon as possible and at the latest 24 hours later.
Privacy Policy
When you purchase on www.kidsofluxury.com we collect name, address, telephone number and e-mail to process the given order. Kids of Luxury ApS is responsible for this data.
The information is stored for 5 years pursuant to the bookkeeping rules of retention of accounting material. Kids of Luxury ApS does not pass or resell the informations to third parties. As registered you always have the opportunity for insight and you can appeal against a record in relation to the rules of Personal Data.
Your information is securely stored with an external partner. Information about your payments are always encrypted and transmitted directly to PBS, which means that we never come into possession of your payment information.
